We’re here to help
A little help
for your journey.
Find answers about activity, your account, widgets and more. For anything else, contact cs@lesyklele.com.
iPhone & Apple Watch
My activity isn’t showing up
Open Apple Health → your profile → Apps → Cosmo Steps and allow the activity types you want to share. Only eligible recorded activity after joining or recovering the account counts. Manual records and unrecognized sources are excluded. Open Cosmo Steps to sync, and check Settings → Activity & sync. iOS controls background timing.
My widget or Watch looks out of date
Open Cosmo Steps on your paired iPhone and allow it to sync. Check that the Watch and phone can connect. iOS controls widget refresh timing, so widgets may show a recent snapshot rather than the app’s latest totals.
How can I recover my account?
Open Settings → Account & privacy → Account & recovery. Use your linked Apple Account or your private recovery key. Keep the key private: anyone with it can access your account. Recovery preserves prior contributions and starts a new activity recording cutoff.
Android & Wear OS
How do I connect my activity?
Allow the types of activity you want to share in Android Settings → Health Connect. Open Cosmo Steps and refresh. Only eligible records after joining or recovering count. Check the trusted fitness-app list in Settings → Activity & sync.
How do I recover my Android account?
Use your linked Google account or private recovery key in Settings → Account & privacy → Account & recovery. Google linking is required for the connected Android race. Never send the recovery key by email.
How does the watch companion update?
The paired Android phone sends a mission summary to Wear OS through Google Play services. Open the app on the phone and reconnect the devices if the summary is old. The Watch submits no separate race credits.
Your account & the race
Why is my country different from expected?
Your race country comes from your internet connection, rather than GPS. VPNs, proxies and roaming can affect it. Previously credited contributions stay with the country that received them.
How do I delete my account?
Use Settings → Account & privacy → Account & recovery → Delete account. Uninstalling does not delete your server account. Anonymous country totals remain after deletion.